Frequently Asked Questions

How do I schedule an appointment?

To schedule an appointment with one of our therapists, just call our number: (706) 916-6740. If we don’t answer, please leave a message and someone will return your call in 24 hours. An alternative way to schedule is by clicking Schedule Appointment at the top right of this page. You should be able to view our therapists’ schedules and find a convenient appointment that works for you.

Where is your office located?

We are located at 3540 Wheeler Rd., Ste. 110, Augusta, GA 30909. We are conveniently located in the Executive Center Office Complex just off Bobby Jones Expressway and near Target, the YMCA, and the Regal Theatre. Park all the way at the end where Suite 101 is or as far down as you can go away from the YMCA.

Are there forms that I need to fill out

When you schedule your appointment you will receive an email that allows you to access our client portal. In the portal, you will be able to access all forms necessary for your session. You will find a confidentiality and privacy notice, an intake questionnaire, and any demographic questions that you might need to give us. If you have any questions about the portal, call us!

What should I expect from our first appointment?

At your first appointment, you will want to wait in the car as our waiting room is small. As your appointment time arrives, you will get a call or a message from your counselor letting you know we are ready for you. This is important to keep the confidentiality of all clients as safe as possible.

You will then meet your therapist and they will walk you through what counseling is like and begin to help you inform them of what you are struggling with. You will want to give them all the necessary information you can to help the counselor successfully work with you to meet your goals.

Do you accept insurance?

We do not accept insurance. We believe we offer excellent counseling and our cost our worth your time and investment. You deserve a counselor who is invested in your success. If you are struggling financially and cannot find a way to pay for services, we are more than willing to help you find a therapist who accepts insurance if you request it.

Is counseling effective?

Counseling works! That said, we understand that the client has a big responsibility to work on themselves. Depending on the relationship with your counselor and how much time and effort you put into working towards the goals you have chosen, success is possible.

Finding the right fit matters too. Different counselors have different training levels, experience, specializations, and ways they work with clients. Shop around if you need to, but keep the counselors you speak with informed of how you are feeling. When something isn’t working, sometimes communicating can make a big difference to help fix the problem.

What is your cancellation policy?

When a client cancels, they need to cancel 24 hours prior to the session. Otherwise, we charge the fee for the full session. If a client has an emergency or a death in the family, we are more than willing to refund you if you can provide information about the emergency. Only make cancellations by phone. Call 706-955-0230.

How long does therapy usually last?

The length of counseling depends on the severity of the problem and the willingness of the clients to work on their issues. If an affair has happened, it’s likely going to take a while to rebuild trust and create new healthy behaviors.

What forms of payment do you accept?

We take cash, card, or check. Our portal allows you to put a card on file securely and conveniently.

What are the differences between a Marriage and Family Therapist, a Professional Counselor, and a Biblical Counselor?

There are several differences between the licenses and certifications that counselors hold. The way they are trained is different. Their focus in therapy is different (symptoms vs systems).

A Professional Counselor holds a license and is usually trained to treat mental health disorders by using different therapy modalities like Cognitive Behavioral Therapy, Solution Focused Therapy, and more. They tend not to be specialized unless they seek more specialized training after their degree.

Marriage and Family Therapists hold a license that is more specialized in working with couples and families. Their training consists of methods to treat mental illness. Many stay focused on the systems that cause the symptoms and problems that exist.

Biblical Counselors do not have a license to practice under the names of professional counselors, marriage and family therapists, psychologists, or clinical social workers. They choose to specialize in using the wisdom of the Bible to help clients work through their problems. They are trained in counseling techniques and can get further training and specialization throughout their career.

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